Cancellation & Refund Policy

Cancellation Policy
  • Customers can cancel their order free of charge, provided that the product has not been shipped or the service execution has not commenced.
  • To cancel an order, please contact our customer service or email us immediately.
Return and Exchange Policy
  • Customers have the right to request a return or exchange within [14 days] of receiving the order, in compliance with consumer protection laws.
  • The product must be in its original, unused condition, inside its original packaging, and accompanied by the purchase invoice.
  • The customer is responsible for the return shipping costs, unless the product is damaged, defective, or incorrect.

Refunds Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment card within [7 to 14 business days], depending on your bank's policy.